What Measured Improved
What is Business intelligence Solutions?
Business Intelligence (BI) Solution comprises the art and science of business strategies, data integration technology, data analytics tools, technology infrastructure, coupled with the best practices to help organizations gain 360-degree insights of their business to ensure greater operational understanding and enhanced decision making with confidence through facts and measures. BI solution empowers companies with more strategic and tactical actions to gain a competitive advantage.
How Business intelligence Works?
Essentially, a Business Intelligence solution is getting the right information to the right people, at the right time. We do it through integrating raw data that is available to generate analytics to solve critical business questions while having easy access to all your business information – regardless of platform – in a singular, unified dashboard. This could be your customer data from your CRM system, email marketing, and website engagements tracked in your data management platform. Your customer interactions on user chat tools like Facebook, Twitter, etc. will all be aggregated into a single holistic view of the customer interactions and their behavior with your business.
Examples of Business intelligence solutions.
BI solutions can help solve critical business questions. For example, a call center might want to have Real-Time answers to their scheduling efficiency: Staffing. If they anticipate 10 thousand call volumes for the day because of a new promotion and only 90% of staff show up, they would like to respond to that immediately by increasing help to lower call wait times, reduced call abandoned rate that could resulted in sales loss, or bad service leading to reputational risk. In this case, its pertinence to have real-time reporting instead of the end of day reports.
Another BI case study example: a pharmaceutical manufacturing company has thousands of products and they want to know which products make them the most profit. A product might be the #1 best seller but only earns 2% as opposed to a product that ranked #50 and is earning a 35% profit margin. With this insight, the company can make an intelligent decision of whether they want to focus on lowering the product cost or focus marketing on high profit products. The company can even take it one step further by looking into which customers expense the most in delivering products and services and which customer does not require so much but earned the same profit margin and where the variances in that operation.
BI solutions can apply to any business organization and can solve many critical business question such as what drive business revenue, where are the risk mitgation factors in operation, how to optimize internal business processes to increase efficiency, identifying the market trends and so much more.
Why Business intelligence Crucial for business success?
We are in a customer-centric, data-driven marketplace. Understanding your customer’s buying behavior, their preferences, and how to serve them better is imperative to any business operation. Here at 99Boon, we believe it’s a must-have standard for any company that wants to stay competitive. BI solutions are the key.
Today customers are smart buyers. There are so many outlets to reach them; so many apps, social media, online, and offline. Company leverage 99Boon BI solutions can make smart decisions by knowing where to put their marketing dollars and what to invest in – like the right software and infrastructure. It will save them tremendous time, money and effort from trial & error. 99Boon Business Intelligence allows businesses to hit their target with precision.
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